Refund policy

Refunds

We want you to love Melo. If something isn't right, we'll make it right, and you won't need to send anything back.

Refund window
You can request a refund within 30 days of receiving your order. Unopened products are eligible. Opened products are eligible only if they arrived damaged, defective or incorrect.

How to request a refund
Email hello@drinkmelo.com with your order number. If your order arrived damaged, defective or incorrect, please include a photo of the issue. Please don't ship products back to us. Unless we ask, there's nothing to return and no return shipping to arrange or pay for.

If we ever need an item back from you, we'll email you a free prepaid return label, so returning it won't cost you anything.

Damaged or wrong items
If your order arrives damaged, defective or incorrect, email us as soon as possible with a photo and we'll refund or replace it, whichever you prefer.

How refunds are paid
Once your request is approved, we refund the full amount to your original payment method within 10 business days. Your bank may take a few extra days to post it. If 15 business days have passed since approval and you haven't seen it, email hello@drinkmelo.com.

Exchanges
Want a different flavour or pack size? Request a refund for your original order and place a new one.

Non-refundable
Gift cards, and opened products that arrived in good condition.

Questions?
Email hello@drinkmelo.com and we'll get back to you within 24 hours.